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IBC DataBank Service – Frequently Asked Questions

What is an online backup service?

Is it easy to set up?

Does it cost extra to restore my data?

Can I try IBC DataBank before I buy it?

Where is the data centre that will store my backups?

How does the licensing work?

Can I back up more than one computer to my account?

How do I know which size plan I need?

Should I also have a local backup?

What files should I select?

What happens if I exceed my quota?

What is FastBIT backup?

What is the Restoration period?

I want to backup my entire computer except for a certain type of file, for instance my music files, is it necessary to unselect each one manually from the selection window?

I want to create a large backup to a secondary hard drive, but I also want to make sure that I leave a certain amount of disk space free. Can I do that?

Can I password protect a backup?

Can I run IBC DataBank from a command line?

I've created a scheduled backup using the IBC DataBank Scheduler. Do I have to be there when a backup starts?

Does IBC DataBank read backup sets created by another vendor?

What platforms does the IBC DataBank client support?

 

 
  What is an online backup service?

An Online Backup Service is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet. If you use your computer to create and store valuable data for business or personal reasons, you should make some type of backup of your important data to prevent a total loss in the event of any kind of system failure or human error. Online Backup software is designed to routinely copy your important files to a private, secure location on the Internet by encrypting and transmitting your data over your existing Internet connection. If you have a working Internet connection on your computer, you can use IBC Databank’s Online Backup Service to keep your important files safe from disaster on a daily basis.

Is it easy to set up?

IBC DataBank is simple to set up in just minutes, on your pc, laptop or server. However if you have little to do with your computer system, it might be easier for you to hand over to your I.T. administrator to do it for you. IBC DataBank has a Customer Support Service if you don't have anyone to call on.

Does it cost extra to restore my data?

There are no IBC DataBank costs associated with restoring your data. Regardless of how many times each day or month you backup or restore the price stays the same.

Can I try IBC DataBank before I buy it?

All of the IBC DataBank plans are free for the first 14 days. During the free trial period we will give you full use of the service and the amount of backup space for the plan selected.

Where is the data centre that will store my backups?

The IBC DataBank application is hosted at a data centre in Hong Kong operated by Telstra Technology Services Limited. Its world-class facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones, redundant Uninterruptable Power Supplies (UPS) and a backup diesel generator. The data centre has the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, 24 X 7 finger print ID secured access, video camera surveillance and security breach alarms.

How does the licensing work?

Licensing is managed on a "per computer" basis. This means that you need a separate IBC DataBank user license for each computer that you intend to backup to the IBC DataBank Server.

Can I back up more than one computer to my account?

IBC DataBank service plans include the option to backup more than one computer to the same account. For example; if you choose the 10GB, 5 computer plan then up to 5 machines can backup to the same account on the IBC DataBank Server. The size of the backups from each machine when combined needs to be less than the amount for the plan, in this example 10GB.

How do I know which size plan I need?

It is difficult to be exact but you can browse your documents and select the files/folders you would like to include in your backups. Right click over the group of selected files/folders and choose the properties option. This should display the size in KB, MB or GB. IBC DataBank compresses your files in backup, sometimes by as much as 75%; it depends on the type of file. Spreadsheets for example compress very well, photos do not. It is best to estimate the amount of backup space you will need and allow your first backup to run. You will soon see how much space you actually need and can upgrade or downgrade as necessary.

Should I also have a local backup?

It's up to you. We encourage people to do both local and remote backup for absolute protection. Users that want an added level of protection will perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your most critical files and store them offsite. When it comes to your important data, you can never be too safe and an offsite solution is absolutely necessary in data security.

What files should I select?

Since your entire hard drive is likely to be much larger than the amount of storage you have purchased on the backup server you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can reinstall from a purchased CD, such as Microsoft Office (Word, Excel, etc.). Why pay for storage for "stuff" you can easily re-install? Try to focus your selection on things within your "My Documents" folder and data files of your important programs like accounting, income tax, contact management, etc. Your online backup software comes with predefined filters, which allow you to automatically select categories of files without knowing where all the files are located. Contact us about how to work with this feature.

What happens if I exceed my quota?

In most cases, your account will not allow you to exceed your paid storage quota on the backup server. You will be notified when you approach and reach your limit with the option to upgrade or deselect some files you have in your backup set. If you choose not to upgrade to a larger plan, make sure you deselect those files, as well as delete them from our server. This will take you back within your quota. After you sign up as an IBC DataBank customer you can login to the User Tools system. Here you can upgrade your account, add additional services, as well as update your contact and billing information.

What is FastBIT backup?

The FastBIT patching process is the core technology behind our speedy backup service. The patching process involves the comparison of two different versions of the same file and extracting the differences between the files. When the differences are extracted from the two files, they are saved into a new file and compressed into what is known as a Patch. The patch file is often 85% to 99.9% smaller than the file which the patch was extracted from originally. In order to perform a FastBIT backup, the software has to backup the files 3 times: the first backup is a full, the next backup will perform an incremental, and the third performs the first FastBIT backup.

If you are an end-user, the efficiency of FastBIT will dramatically reduce the time required to backup your data from any network location, include slow dialup connections. If you are the server administrator, FastBIT will minimize your overall bandwidth utilization for a large installed base. FastBIT will also provide the most cost-effective method of storing ongoing file histories for every user. FastBIT backups can be 15 times smaller than the nearest competitor. That means IBC DataBank will only need 10 Gigabytes for user data that would need up to 150 Gigabytes of storage using competitive software for the same amount of user data.

What is the Restoration period?

The ‘restoration period’ refers to the length of time previous versions of each file backed up to the IBC DataBank server are retained. This means that any version of a data file can be restored by the user, back to a history equal to the length of the ‘restoration period’. For example; you are writing the annual business plan and are continually making changes to it. After a while you change your mind about some of the changes you have made and want to go back to a previous version of the document. Because this file is backed up by IBC DataBank, you can choose which file version you would like to restore. The default setting for the ‘restoration period’ is one month so if you were backing up once per day you would be able to recover the previous 30 versions of the file. Once a backed up version of the file becomes older than the ‘restoration period’ setting it is deleted from the system; the most up to date version of the file is always retained. The standard setting for the IBC DataBank ‘restoration period’ is one month but can be upgraded to longer periods for customised solutions.

I want to backup my entire computer except for a certain type of file, for instance my music files, is it necessary to unselect each one manually from the selection window?

No. Simply use the "Filters" feature from the Settings Window. From there, you can add the file extension that you would like to exclude from the backup to the Filter list.

I want to create a large backup to a secondary hard drive, but I also want to make sure that I leave a certain amount of disk space free. Can I do that?

Yes! You have the ability to specify how much free space you would like to leave open on any hard drive. By going to the Device tab, you can access the properties for all your hard drives - where you can specify the threshold for free space.

Can I password protect a backup?

Yes, by using the Encryption feature from the Settings window, you are able to encrypt the file with an alphanumeric password. This secret key, which is 8 - 20 characters long, will be required upon restoration of the backup.

Can I run IBC DataBank from a command line?

Yes. It is a very simple command that can be run at a run prompt, command prompt, or even through the Windows Scheduler.

I've created a scheduled backup using the IBC DataBank Scheduler. Do I have to be there when a backup starts?

No, as long as there is writable media in the target drive, you're set!

Does IBC DataBank read backup sets created by another vendor?

As there is no industry standard for backup utility software, IBC DataBank will not be able to read backup sets created by another vendor's software. Our software will only support the restoration of backup sets originally created by IBC DataBank.

What platforms does the IBC DataBank client support?

Hardware
Pentium III or higher CPU
512 MB RAM
1.5 GB disk space plus space for caching and compression
TCP/IP network

Software
Microsoft Windows XP SP3 (32-bit & 64-bit)
Microsoft Windows 2000 Professional/Server/Advanced Server SP4Microsoft Windows Server 2003 Standard/SBS 2003/Enterprise SP2 (32-bit & 64-bit)
Microsoft Windows Vista Home Basic/Home Premium/Business/Enterprise/Ultimate SP1 (32-bit & 64-bit)
Microsoft Windows Server 2008 Standard/SBS 2008/Enterprise SP1 (32-bit & 64-bit)
Internet Explorer 7.0 or higher
Client backup software
Operating Systems and Supported Applications
SQL Agent: SQL 2005 and SQL 2008 on Microsoft Windows XP SP3/2000 SP4/2003 SP2/2008 SP1, client must connect to an Advanced Server
Exchange Agent: Exchange 2000/2003/2007 on Microsoft Windows 2000 Server SP4/2003 SP2/2008 SP1, client must connect to an Advanced Server
System State Agent: All supported operating systems.

 

 
           
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